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FAQ's

How do I place an order?
On the homepage, click on your category of choice.
Click on an item to view it.
Choose your color and size. Then click "Add to cart."
Click on the Cart icon.
Check your order and click "CHECK OUT."
Fill in the requested information.
Remember to use your discount code if you have one.
Select your shipping method.
Continue to the payment method.
You've successfully ordered from our website!

How can I pay for my order?
We accept major credit/debit cards (Visa, Master card, American Express) and PayPal.
All payment information entered on our site is confidential and secure.
When you choose PayPal as your payment method, you'll be redirected to PayPal's site to complete your order. You can check the status of your payment by logging in to your PayPal account.
We don't offer cash on delivery (COD).

How can I change the currency?
You can check product prices in your currency with our currency converter. The converter is in the bottom right corner of every screen. Payment transactions are in USD.

Is it possible to pay in a currency other than US dollars?
No, every payment is executed through bank transactions in USD. You can change the currency view in the bottom right corner of any screen. This is for your reference only. At checkout, your total will be displayed in USD.

How do I use a discount code?
You can apply the discount code when checking out. Just enter the code in the Discount field. If the code doesn't work, and you don't get a message that the deal has expired, please contact Customer Service for help.

Can I change my order?
Please always double-check that you've placed your order correctly: sizes, colors, quantities, and especially the address. Due to our short processing time, we can’t ensure that changing your order will be possible. Contact us as soon as possible by filling out a form in the self-help section.

Can I cancel my order?
Due to our short processing time, we can only accept cancellation requests within 120 minutes of placing your order with us. Contact us as soon as possible by filling out a form in the self-help section.
Always be sure to double-check your information before placing an order.

Can I change my order details (name, address, email)?
You can only make changes before processing starts. After your order has been processed, we're unfortunately unable to make any changes.
Always be sure to double-check your information before placing an order.

Why didn't I receive an order confirmation?
As soon as you've made your payment, you should receive a confirmation email. If you weren't notified, contact Customer Service as soon as possible by filling out a form in the self-help section.

Can see your merchandise in person at a local store?
No, we're exclusively an online shop.

I received a defective item. What do I do?
Please take a picture of the package your item came in (the quantity, weight, and address should be visible) and the item itself. Send the picture to us through the self-help section, along with a brief description of the problem. This way, we can see the damage clearly and offer you the best solution.

An item is missing from my order. What do I do?
Please take a picture of the package your item came in (the quantity, weight, and address should be visible). Send the picture to us through the self-help section, along with a brief description of the problem. This way, we can contact the shipping company and resolve your issue as soon as possible.

My order contains a wrong item. What do I do?
Please take a picture of the package your item came in (the quantity, weight, and address should be visible) and the item itself. Send the picture to us through the self-help section, along with a brief description of the problem. This way, we can resolve the issue as soon as possible.

I don't like an item I received. What do I do?
Please go to our self-help section, add your information, and describe your problem to create a ticket. We'll get back to you.

Tracking and Shipping

When will my order arrive? How long does shipping take?
All orders are processed within 2–7 business days. Please note that we don't ship on weekends or holidays.Orders are packed and shipped as soon as possible, usually 5–12 days after you place your order. Actual shipping time depends on the shipping method used. The free US shipping typically takes between 7 and 14 business days.
Need it faster? You can choose Express Shipping, which reduces the shipping time to 2-4 business days after processing.International deliveries usually take 2-8 weeks to arrive, depending on the supplier, your location, and customs controls.
We do everything we can to ensure your order is delivered on time. However, we can't be held responsible for conditions beyond our control, such as severe weather, service interruptions, etc.
If you've ordered more than one item, you'll receive your items separately if they come from different suppliers. Each item has its own tracking code.

What Is Your Return Policy?
If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions, our reserves the right to deny any return request.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable.